Job Description
• Supervise daily barista operations to ensure high-quality coffee, espresso-based beverages, teas and specialty drinks are prepared and served in accordance with hotel standards.
• Lead and support the barista team to deliver courteous, professional and efficient service, ensuring excellent guest satisfaction.
• Oversee guest interactions, ensuring orders are handled accurately and positive guest relations are maintained at all times.
• Ensure beverage presentation standards are consistently met, including latte art and signature drink preparation where required.
• Drive sales through effective upselling of outlet offerings, daily specials and signature beverages.
• Monitor cleanliness and hygiene standards of the coffee station, equipment and service areas at all times.
• Supervise the proper operation, maintenance and troubleshooting of espresso machines, grinders and related equipment.
• Ensure all team me...