Banking Customer Service Representative
T
TEKsystems
📍 Spokane, WA, United States
Job Description
Description
+ Provides outstanding service to promote deep and lasting member relationships.
+ Answers general inquiries and performs account maintenance via phone or email channels.
+ Meets/exceeds key critical metrics.
+ Researches and resolves problems under the mentorship of the Supervisor or Lead with a sense of urgency.
+ Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution.
+ Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
+ Maintains knowledge of credit union policies, procedures, and regulations.
+ Performs other duties as assigned.
Skills & Qualifications
+ Bilingual Spanish (preferred)
+ Ability to organize and prioritize multiple tasks.
+ Resolves requests with a sense of urgency and escalates timely.
+ Promotes a...
+ Provides outstanding service to promote deep and lasting member relationships.
+ Answers general inquiries and performs account maintenance via phone or email channels.
+ Meets/exceeds key critical metrics.
+ Researches and resolves problems under the mentorship of the Supervisor or Lead with a sense of urgency.
+ Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution.
+ Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
+ Maintains knowledge of credit union policies, procedures, and regulations.
+ Performs other duties as assigned.
Skills & Qualifications
+ Bilingual Spanish (preferred)
+ Ability to organize and prioritize multiple tasks.
+ Resolves requests with a sense of urgency and escalates timely.
+ Promotes a...