Banking Customer Experience Specialist

Mashreq Bank PSC in Pakistan is seeking a Customer Service Officer to delight internal and external customers over the phone (inbound & outbound call back). You will interact with customers via phone, chat, and email to understand banking needs and provide exceptional service to build loyalty.

The role requires 1–3 years of experience, a university degree, and strong communication and listening skills, with computer literacy to support daily operations in a direct banking centre.