Bank Customer Service and Retention Representative - Bilingual

Responsibilities

• Protect the integrity and security of customer account information
• Apply technical, product or process knowledge within varied situations
• Shape a positive customer perception of Canadian Tire
• Build customer confidence in our ability to provide service
• Maintain accurate customer information
• Develop effective relationships to contribute to a positive work environment
• Understand and service customer needs – owns the moment
• Look for ways and apply new ideas to keep customers for life
• Take opportunity to provide customers with relevant products & services
• Take responsibility for continuous learning and development

Qualifications and Experience

• Fluent in both French and English
• Minimum one year of customer service experience in retail, fast food, hotel or hospitality industry (or similar)
• Excellent verbal and writ...