Job Description
We are seeking experienced professionals with a background in contact center operations, specifically backend support. The role involves managing and monitoring the scheduling process for our field inspection services, ensuring smooth rescheduling, field staff allocation, and communication with team leads and managers. The right candidate will be detail-oriented, proactive, and skilled at both coordination and communication.
Key Responsibilities
- Manage rescheduling of service appointments, ensuring accurate logging of reasons and updates.
- Monitor and manage field staff activity status (active/inactive).
- Reallocate leads from inactive inspectors to active inspectors in a timely manner.
- Actively monitor leads where inspectors are delayed and proactively follow up to prevent escalation.
- Serve as the primary backend point of contact for field staff, team leads, and managers.
- Track and report all reschedules, hi...