Back To School/Ramp Up Project - Level 2 Desktop Support
T
TEKsystems
📍 Bronx, NY, United States
Job Description
IT Support TechnicianOverview
We are seeking experienced IT Support Technicians to join a fast-paced Customer Care team supporting a large-scale technology onboarding and support initiative. This role is ideal for candidates who enjoy troubleshooting technical issues, providing exceptional customer service, and working directly with end users in a high-volume support environment.
The selected candidates will help support faculty, staff, and students by resolving hardware, software, and connectivity issues while ensuring a smooth technology experience during a critical peak support period.
Key Responsibilities
+ Provide Tier 1 technical support through phone, email, walk-up, and ticketing system requests.
+ Troubleshoot and resolve hardware, software, and connectivity issues.
+ Support Windows and macOS operating systems.
+ Assist with password resets, account access issues, and Active Directory-related requests.
+ Diagnose and resol...
We are seeking experienced IT Support Technicians to join a fast-paced Customer Care team supporting a large-scale technology onboarding and support initiative. This role is ideal for candidates who enjoy troubleshooting technical issues, providing exceptional customer service, and working directly with end users in a high-volume support environment.
The selected candidates will help support faculty, staff, and students by resolving hardware, software, and connectivity issues while ensuring a smooth technology experience during a critical peak support period.
Key Responsibilities
+ Provide Tier 1 technical support through phone, email, walk-up, and ticketing system requests.
+ Troubleshoot and resolve hardware, software, and connectivity issues.
+ Support Windows and macOS operating systems.
+ Assist with password resets, account access issues, and Active Directory-related requests.
+ Diagnose and resol...