B2C Insights Leader at Aviva Canada

Aviva

📍 markham, on, Canada

Full-time Other-General

Job Description

Become a Senior Manager in Research and Insights at Aviva Canada and influence customer understanding. Lead significant B2C and B2B research efforts to drive organizational decision-making.
In this senior leadership role, you will manage the Research and Insights function, directly reporting to the Vice President of Customer. You will harness qualitative and quantitative methodologies, including cutting-edge AI tools, while ensuring alignment with business strategies. Prioritizing research initiatives will be a crucial aspect of your focus.
Key Responsibilities:
• Spearhead B2C and B2B research initiatives
• Transform insights into impactful organizational strategies
• Cultivate strong stakeholder relationships across the organization
• Mentor and develop a high-performing research team
• Present findings and reports to senior executives
Requirements:
• 8–10 years of B2C research experience
• Proven effectiveness in NPS measurements
• Strong expertise i...
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