B2B SaaS Support Engineer (L2/L3)

Vesta in Dubai is seeking an experienced technical support professional to help customers navigate a B2B SaaS mortgage platform. You will engage via Zendesk to answer questions, resolve configuration issues, and triage bugs, while building deep product knowledge.

You will document workflows for the Help Center, propose improvements to processes, and work regular business hours with occasional after-hours coverage. Some travel to company offsites in the continental US may be required.