Job Description
B2B ProCare Associate ( French Speaker)
Location: NBS
Company: Nestlé Egypt Full-time
**Purpose of Job:**
To Handle incoming calls and Ensure all calls are logged in CRM, respond to social media contact us requests and Emails covering the following Services : Technical machine assistance, telemarketing, order capturing, payment collection and dues payments. Conducts survey and service satisfaction assessments. Attending on going training and Knowledge transfer sessions and carry out general , Quatitative and qualitative insightful reports coverning all mentioed servcies.
**A DAY IN THE LIFE …**
-Handling received engagement to MENA region ProCare Call Center. For different contact reasons and through various channels (telephone, Emails, contact us forms, social contacts)
-Guide Nestle Professional Customers and Consumers through complains handling and other queries regarding Nestle products range and Services.
-Conduct the ou...
Location: NBS
Company: Nestlé Egypt Full-time
**Purpose of Job:**
To Handle incoming calls and Ensure all calls are logged in CRM, respond to social media contact us requests and Emails covering the following Services : Technical machine assistance, telemarketing, order capturing, payment collection and dues payments. Conducts survey and service satisfaction assessments. Attending on going training and Knowledge transfer sessions and carry out general , Quatitative and qualitative insightful reports coverning all mentioed servcies.
**A DAY IN THE LIFE …**
-Handling received engagement to MENA region ProCare Call Center. For different contact reasons and through various channels (telephone, Emails, contact us forms, social contacts)
-Guide Nestle Professional Customers and Consumers through complains handling and other queries regarding Nestle products range and Services.
-Conduct the ou...