B2B Collections Specialist

Job Title: Collections Specialist

Job Description

The Collections Specialist manages accounts receivable aging for assigned locations and subsidiaries, including escalated accounts that require a higher level of collection effort. This role focuses on reducing past-due balances through high-volume, professional customer contact via phone and email, preparing collection correspondence, and coordinating with internal stakeholders to resolve complex collection issues. The Collections Specialist also ensures accurate account documentation, maintains data integrity within ERP and CRM systems, and protects the security and privacy of customer information while working in a fast-paced, fully remote environment.

Responsibilities

• Manage the accounts receivable aging report for assigned locations, subsidiaries, and escalated accounts that require advanced collection efforts.
• Conduct direct collection activities throug...