Job Description
Job Description: Role Details 1. Team Leadership: Knowledge of ITIL processes and incident management frameworks. Lead and mentor a team of Level 1 and Level 2 engineers, ensuring efficient handling of support activities. Provide technical guidance to resolve complex issues and optimize workflows. Assign tasks, track progress, and ensure SLA compliance for support tickets. 2. Technical Oversight: Manage the support operations for applications and pipelines built on Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps. Oversee the monitoring and maintenance of Azure SQL databases and AKS deployments. Review and debug Python-based scripts and PySpark jobs to resolve incidents and optimize performance. 3. Incident Management and Escalation: Serve as the escalation point for critical incidents and production issues. Ensure root cause analysis (RCA) is conducted for recurring incidents and preventive measures are implemented. Drive effective communication with stakeholders...