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AVP/VP, Service Delivery Lead - Application Support (JRI-5103)

SMBC Group

📍 Singapore, Singapore, Singapore

Full-time Computer Occupations
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Job Description

Responsibilities

  • Serves as the single point of ownership of L3 support issues

  • Log and track support issues and vendor tickets

  • Maintain offshore support roster, including shift assignments

  • Ensure coverage during holidays, weekend (if applicable) and critical business periods

  • Engage with the product vendor for escalations, product defects, patches, etc.

  • Coordinate with onshore dev teams for bug fixes, config issues, or data alterations

  • Lead root cause analysis sessions and ensure closure of preventive action items

  • Provide timely updates during high-severity incidents

  • Coordinate with system PIC for technical impact and recovery timelines

  • Conduct code reviews for hotfixes, code changes, and technical implementations

  • Validate change artifacts (technical impact analysis, release procedure, test evidence)

  • Prepare change requests, risks assessments and ...
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    Job Details

    Location Singapore, Singapore
    Job Type Full-time
    Category Computer Occupations
    Posted July 16, 2026
    Deadline August 25, 2026