AVP, Process Excellence, Asia

Job Description

Job purpose

The AVP of Process Excellence is responsible for spearheading process improvement and digital transformation initiatives across Sun Life's Asia Operations to drive a superior client experience and STP.

This role will drive strategic process governance, operational efficiency, and client-centricity through innovative methodologies and technologies. The position will lead the design and implementation of best-in-class processes, leveraging Lean, Six Sigma, and digital solutions to achieve transformative results across all markets in Asia.

Major accountabilities

1. Strategic Process Transformation (30%):

Develop and execute a comprehensive process excellence strategy aligned with Sun Life's Asian and global objectives. Lead the formulation and achievement of ambitious targets for operational efficiency, customer experience enhanceme...