AV Operations Manager at Encore
E
Encore Canada
📍 banff, division no. 15, Canada
Job Description
Lead exceptional event operations with Encore as an AV Operations Manager. Drive customer service excellence, manage technician workflows, and ensure all equipment meets client specifications.
In this managerial role, you will oversee daily operations in a high-revenue environment, reporting to senior leaders. Key skills required include staff leadership, performance management, and audio-visual equipment knowledge. Your work directly impacts customer satisfaction and operational efficiency.
Key Responsibilities:
• Manage daily technician activities and workflows efficiently
• Supervise team scheduling and timekeeping practices
• Ensure timely billing review and client approvals
• Update and complete daily equipment sheets consistently
• Attend pre-production meetings to align on client needs
Requirements:
• High School Diploma required, Bachelor’s preferred
• 4+ years in audio-visual and customer service ...
In this managerial role, you will oversee daily operations in a high-revenue environment, reporting to senior leaders. Key skills required include staff leadership, performance management, and audio-visual equipment knowledge. Your work directly impacts customer satisfaction and operational efficiency.
Key Responsibilities:
• Manage daily technician activities and workflows efficiently
• Supervise team scheduling and timekeeping practices
• Ensure timely billing review and client approvals
• Update and complete daily equipment sheets consistently
• Attend pre-production meetings to align on client needs
Requirements:
• High School Diploma required, Bachelor’s preferred
• 4+ years in audio-visual and customer service ...