Automotive Service Lane Assistant

Sheehy Auto Stores

📍 Richmond, Virginia, United States

Sheehy Lexus Of Richmond Vehicle and Mobile Equipment Mechanics, Installers, and Repairers

Job Description

Responsibilities

Greet customers, direct them to the appropriate dealership representative, and send them to the waiting area.

Communicate with appropriate dealership staff about customers' arrival and needs.

Work hand and hand with the service department to keep scheduled appointments on track.

Answer inbound service calls, assisting customers with scheduling and ordering parts.

Conduct follow-up courtesy calls to service customers and log comments into CRM (eLeads)

Update or enter new customer information into CRM as appropriate

Other duties as assigned
Requirements
Previous dealership experience is a plus!

Strong verbal and written communication abilities

Excellent listening skills with keen attention to detail

Positive and friendly demeanor, and enjoy interacting with customers

Must be able to work in a fast-paced...

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Job Details

Location Richmond, Virginia

Job Type Sheehy Lexus Of Richmond

Category Vehicle and Mobile Equipment Mechanics, Installers, and Repairers

Posted July 13, 2026

Deadline August 22, 2026