Job Description
As an Automation Engineer, you will:
- Monitor enterprise dashboards, IT infrastructure, and operational systems in real time to ensure service continuity.
- Manage incidents by troubleshooting critical alerts, coordinating resolutions, and restoring services within SLA targets.
- Ensure compliance with system availability metrics, SLAs, and operational KPIs.
- Act as the primary point of contact for high-severity incidents and coordinate cross-functional escalation with specialized support teams.
- Identify opportunities to automate manual operational processes and implement automation solutions.