Associate Technical Service Representative

Job Description
· Receive and respond to customer inquiries via phone, email, and other communication channels
 · Prioritize and manage multiple service requests efficiently
 · Troubleshoot and resolve customer issues within established guidelines
 · Log all communications accurately in CRM or customer tracking systems
 · Collaborate with internal teams (field service, sales, warranty, parts) to gather information and resolve issues
 · Maintain knowledge of products, applications, and services in the industrial and marine power space
 · Escalate complex technical or commercial issues to appropriate internal stakeholders
 · Analyze customer service data and contribute to reporting efforts
 · Participate in process improvement, cost reduction, and service enhancement projects
 · Perform administrative and support tasks as assigned

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