Associate Specialist, Product Operations-3
M
Mastercard Data & Services
📍 Mexico City, Federal District, Mexico
Job Description
JOB DESCRIPTION
As an Associate Specialist in the XBS Transmission team, you will operate as Level 2 support, managing Global transaction operations across 170+ countries and 180+ RSPs. In this dual capacity, you will address incidents from initial assessment through advanced escalation, perform comprehensive troubleshooting for technical and systemic transaction issues, and lead root cause analysis (RCA) for critical business incidents. This position requires strong analytical abilities, expert technical skills, and proactive collaboration with cross-functional teams to ensure smooth transaction flows and drive ongoing process enhancements.
________________________________________
Key Responsibilities
Advanced Incident Management
• Monitor transaction flows and proactively detect anomalies or SLA breaches.
• Own escalated cases from L1 and drive resol...
Our Purpose
Title and Summary
Associate Specialist, Product Operations-3Role OverviewAs an Associate Specialist in the XBS Transmission team, you will operate as Level 2 support, managing Global transaction operations across 170+ countries and 180+ RSPs. In this dual capacity, you will address incidents from initial assessment through advanced escalation, perform comprehensive troubleshooting for technical and systemic transaction issues, and lead root cause analysis (RCA) for critical business incidents. This position requires strong analytical abilities, expert technical skills, and proactive collaboration with cross-functional teams to ensure smooth transaction flows and drive ongoing process enhancements.
________________________________________
Key Responsibilities
Advanced Incident Management
• Monitor transaction flows and proactively detect anomalies or SLA breaches.
• Own escalated cases from L1 and drive resol...