Associate Representative, Customer Service and Support

Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.

Operational

- Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; and timeliness with high accuracy to meet customer expectations and cost-effectiveness.

- Maintain accurate and up-to-date records of customer orders and communicate any changes or issues to relevant stakeholders.

- Proactively address service issues with the respective stakeholders; escalate more complex cases to more senior colleagues and Supervisor/Manager.

- Escalate non-conformance issues for interventions and corrections.

- Respond to querie...