Associate I - Lab Support (Hardware support and Software Support)

Role Description

The candidate should have: Installation & maintenance of company’s computer software and hardware/facilities;

• PC setup, installation, testing and troubleshooting.
• Support for production PC issues, failures etc.
• Basic Network Setup and Troubleshooting.
• Receive issues, update tickets accordingly to SOP, able to prioritize ticket resolution within SLA.
• Perform trouble shooting on: PC Hardware issues, network failure, good in command prompt.

Job Requirements

• Minimum 0-2 years' experience required in IT Technical support.
• Must be able to handle IT hardware / software / Networking and have trouble-shooting skill.
• Must be able to handle IT hardware / software installation.
• Good problem-solving skills.
• Willing to learn more.
• Independent & Hardworking

Note: Must be ready to work on rational shifts and rotational...