Associate I, Customer Service Support (Order Monitoring & Data Analyst - OTI)

Key Responsibilities

• Service Deliveries: Support the achievement of service levels, operational KPIs, OTIF targets, and customer satisfaction objectives. Monitor BOT/RPA and Adi (e-order) transactions in real time to ensure accurate and timely order processing across the order lifecycle. Serve as the primary point of contact for customer order processing, order status updates, inquiries, and issue resolution.
• Customer Support: Provide post‑sale customer support on both technical and non‑technical matters, ensuring timely responses and customer satisfaction. Act as liaison between customers, sales teams, production, distribution, finance, pricing, and logistics stakeholders to ensure seamless order fulfillment and issue resolution.
• Equipment Financing: Support the preparation, maintenance, and management of Equipment Financing Agreement business cases, contract documentation, approvals, and compliance monitoring. Coordinate a...