Associate Fraud & Claims Operations Representative
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Wells Fargo
📍 Hyderabad, India, India
Job Description
**About this role:**
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative
**In this role, you will:**
+ Support and capture all pertinent information from customers about their claims
+ Conduct research and provide updates on status of new and existing claims
+ Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
+ Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
+ Receive direction from team lead and escalate questions and issues to more experienced roles
+ Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
**Required Qualifications:**
+ 6+ months of customer service...
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative
**In this role, you will:**
+ Support and capture all pertinent information from customers about their claims
+ Conduct research and provide updates on status of new and existing claims
+ Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
+ Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
+ Receive direction from team lead and escalate questions and issues to more experienced roles
+ Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
**Required Qualifications:**
+ 6+ months of customer service...