Job Description
Job Summary:
As an Associate Engineer – Support (Associate NOC Engineer), you will be responsible for monitoring, maintaining and troubleshooting our client's network infrastructure. You have to ensure network stability and performance in accordance with Service Level Agreement (SLA). This role involves troubleshooting network issues, responding to alerts and collaborating with other teams to resolve incidents efficiently.
Responsibilities:
Continuously monitor network performance and identify potential issues.
Respond to alerts and incidents and diagnose problems.
Identify and resolve network connectivity issues, hardware failures and other technical problems.
Accurately prioritizes, categorizes, tracks and logs calls, tickets, incidents, etc. following client or internal tracking protocols.
Maintain accurate documentation of MOPs, SOPs, and other troubleshooting steps.
Ensures response an...