Associate Director, Operations

About the Role

The Associate Director, Operations/Service Delivery provides a focal point within the project delivery structure for client-specific issues by ensuring client satisfaction through the delivery of the solution based on contractual requirements.

Responsibilities

• The Associate Director, Operations/Service Delivery is responsible for the overall project plan, budget, structure, schedule, and staffing requirements for the Delivery organization.
• He/She manages the efforts of Concentrix and client employees, as well as third-party vendors, to ensure that the integrated solution provided meets contractual needs.
• Provides overall leadership to the Service Delivery team and owns the cost management of the service and the delivery of the contract obligations documented in the SLAs.
• Builds client satisfaction through formula...