Job Description
We are hiring for two Leadership mandate- Associate Director in Customer service BPO (Gurugram) and Associate Director in Travel Operations BPO (Jaipur) 1) Associate Director in Customer service operations Experience 15+ Years Industry CRM | BPO | Call Center | ITES Key Responsibilities ✔ Lead end-to-end BPO operations across multiple client accounts ✔ Drive operational excellence while ensuring SLA, KPI & quality compliance ✔ Build and manage strategic relationships with international clients ✔ Lead large cross-functional teams and develop future leaders ✔ Manage client escalations and ensure exceptional service delivery ✔ Drive process improvements, productivity, and operational efficiency ✔ Oversee budgeting, profitability, and cost optimization initiatives ✔ Ensure compliance with regulatory, contractual, and data security standards ✔ Lead client onboarding, transitions, and successful implementation of new programs What We‘re Looking For - 15+ years of experience in BPO/ITES/Custo...