Job Description
We invite you to consider the excellent opportunity as a Associate Director to grow your experience and expertise with our Insurance Team at KGiSL.
Do you want to work onsite, while also being part of a smart tech colleagues working across locations?
If yes, go ahead and learn more about this exciting opportunity!
Position Title: Associate Director -BAU
Domain: Life & General Insurance
Experience: 25+ years
Job Location: Coimbatore, Tamil Nadu
Key Responsibilities
Own end-to-end BAU delivery and support operations.
Manage customer relationships, SLA compliance, incident management, and service governance.
Drive production support, defect management, change requests, and release planning.
Monitor service performance, operational KPIs, and customer satisfaction metrics.
Lead support teams across functional and technical streams.
Conduct governance reviews with customers and internal leadership.
Ensure compliance with support processes...
Do you want to work onsite, while also being part of a smart tech colleagues working across locations?
If yes, go ahead and learn more about this exciting opportunity!
Position Title: Associate Director -BAU
Domain: Life & General Insurance
Experience: 25+ years
Job Location: Coimbatore, Tamil Nadu
Key Responsibilities
Own end-to-end BAU delivery and support operations.
Manage customer relationships, SLA compliance, incident management, and service governance.
Drive production support, defect management, change requests, and release planning.
Monitor service performance, operational KPIs, and customer satisfaction metrics.
Lead support teams across functional and technical streams.
Conduct governance reviews with customers and internal leadership.
Ensure compliance with support processes...