Associate Customer Support
A
AppsHill Consulting Sdn Bhd
📍 Cyberjaya, Selangor, Malaysia
Job Description
Job Details:
- Language Requirement: Native Japanese speakers or JLPT N1 certified candidates for locals.
- Handle phone calls with customer queries and provide resolution to end users.
- Escalate priority issues per Client specifications to the immediate lead as applicable.
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality.
- Any Ad-hoc responsibilities as designated by the supervisor.
- Provide exemplary customer satisfaction.
- Meet quality standards on all handled contacts.
- Handle contacts while maintaining KPI targets as per agreed limits.
- Excellent customer service skills.
- Excellent verbal communication skills in Japanese.
- Passionate towards serving the customer and displays high levels of customer obsession.
- Cand...