Associate Customer Success Representative

Associate Customer Success Representative

The Associate Customer Success Representative is responsible for supporting customer engagement, onboarding coordination, and ongoing account monitoring to ensure successful adoption of Open iT's solutions. This role focuses on proactive communication, identifying early signs of risk, and flagging opportunities for growth through customer usage and engagement insights. If you are detail-oriented, customer-focused, and eager to build a career in customer success, we want you on our team.

Key Duties and Responsibilities:

• Proactive Monitoring: Identify early warning signs of churn (e.g., usage drops) before they impact the client.
• Customer Checkups: Schedule and coordinate regular monthly touchpoints to ensure value realization and address customer needs.
• Onboarding Support: Assist in coordinating onboarding activities to ensure smooth customer adoption and ea...