Associate Customer Experience Analyst at FedEx

FedEx Canada

📍 mississauga, peel region, Canada

Full-time Other-General

Job Description

Enhance customer service with FedEx as an Associate Customer Experience Analyst in Toronto. This hybrid role focuses on operational efficiency and supporting engineering projects.
As part of FedEx’s team, you will assist senior engineers and apply innovative methods to streamline costs and improve services. Emphasizing collaboration, this opportunity involves hands-on experience with new technologies and optimized systems to enhance overall performance.
Key Responsibilities:
• Assist senior engineers with engineering projects
• Apply methods to reduce costs and improve service
• Support the implementation of new technologies
• Maximize value from updated systems and processes
• Collaborate with teams to enhance GTS operations
Requirements:
• Bachelor’s Degree in Industrial Engineering or similar
• At least one year of relevant analytical experience
• Proficient in SQL and database modeling
• Solid knowledge of data analysis and web development
• L...
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