Job Description
Having daily interactions with the customer to handle issues from end to end via chat & Email. Going the extra mile to engage customers in solving issues and ensuring satisfaction Quickly and effectively building rapport with customers while diagnosing and resolving i issues Providing white glove service and having the ability to provide an overall excellent customer experience - Managing customer expectations regarding estimated response times. Critical Skills: Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs Ability to work in a fast-paced, hectic, changing environment Ability to organize and follow-up multiple tasks/details with accuracy and timeliness Ability to operate a personal computer Ability to adhere to all organizational policies and procedures Ability to wor...