Associate Client Manager

NTT

📍 Mombasa, Mombasa County, Kenya

Full time Business Operations Specialists

Job Description

JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Key Responsibilities:

  • Supports the Client Management team in managing and growing relationships to drive expansion and renewals across all solutions within assigned accounts in the foundational segment.
  • Assists with minimizing churn and maximizing retention as well as learning how to uncover opportunities.
  • Under supervision, assists with driving client satisfaction throughout the entire lifecycle of the clients’ buying process, by assisting with the commercial agreement for each client.
  • Under direct guidance, engages with clients to address concerns and develops ability to provide recommends poss...
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