Job Description
The Opportunity:
Avantor is looking for Associate Alerting & Scheduling as a part of the IT ServiceDesk organization, reporting to the Assistant Manager of Scheduling and Alerting, the associate supports enterprise monitoring and scheduling operations by validating IT system alerts, investigating incidents, and ensuring timely escalation to maintain operational stability and service reliability. This role ensures proactive incident identification, effective escalation management, and continuous improvement of monitoring and scheduling processes while collaborating with cross-functional IT teams.
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)
• Monitor real-time alerts of infrastructure (servers, databases, storage, networks and cloud resources) and security alerts. Acknowledge, prioritize and triage alerts.
• Perform in-depth monitoring for P1 and P2 critical applications, identifying performance anomalies...