Assistant Workforce Manager - WFM & Scheduling Lead

ibex is seeking an Assistant WFM Manager in the Philippines to lead a team of planners or a mix of planners and real‑time analysts. You will drive staffing plans, ensure process integrity, and coordinate with client stakeholders to align forecasts and objectives.

A strong emphasis on daily client engagement and performance reviews supports smooth execution across sites. You will apply your experience in scheduling, real time management, and people leadership to optimize utilization and