Job Description
The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Top 3 Risk if not fulfilled: Delay in Transition/ Inadequate capacity could result in negative SLA metric impact, regulatory risk and increased overtime. This req# is raised for Criticality 3 process. The role is for Team manager who would have 18 direct reports. 100% of their time will be spent on managerial activities and coaching team in Disputes investigation activities.
**Responsibilities:**
+ Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
+ Conduct performance evaluations, compensa...
Top 3 Risk if not fulfilled: Delay in Transition/ Inadequate capacity could result in negative SLA metric impact, regulatory risk and increased overtime. This req# is raised for Criticality 3 process. The role is for Team manager who would have 18 direct reports. 100% of their time will be spent on managerial activities and coaching team in Disputes investigation activities.
**Responsibilities:**
+ Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
+ Conduct performance evaluations, compensa...