Assistant Supervisor Service Point

Position Overview

Under the supervision of the Continuous Improvement Manager, the Assistant Supervisor Service Point supports students, applicants, parents, alumni, and the general public by providing service and information concerning policies and procedures with respect to admissions, registration, student accounts, fees, tuition, and immigration documents. The role acts as the first line of contact for Arts & Science students, resolving issues on the spot or via case‑management.

Primary Responsibilities

• Answer questions in‑person, by phone, e‑mail, or written correspondence (including social media).
• Resolve problems and address concerns from students, parents, faculty, staff, departments, and third parties regarding admissions, registration, student accounts, records, transcripts, tuition, immigration status, exams, and exchange programs.
• Follow through on issues until resolved, providing necessary correspondence...