Assistant Manager/Supervisor -Air Export Customer Service

Job Description

Purpose of the Role

Support the Air Export Manager in leading the Air Export Customer Service team to deliver outstanding customer service, operational excellence, compliance, and business growth. The role serves as a key escalation point, drives service quality and team performance, and provides leadership support to ensure customer satisfaction while enabling the Manager to focus on strategic and commercial initiatives.

Key Responsibilities

Lead, coach, and develop the Air Export Customer Service team to deliver best-in-class service.

Manage daily operations, ensuring timely and accurate execution of air export shipments.

Act as the primary escalation point for customer issues, shipment disruptions, and service recovery.

Build strong relationships with customers, overseas offices, and internal stakeholders.

Drive operational excellence through continuous improvement, process optimizati...