Assistant Manager - Steyning

About the role

To assist the Retail Shop Manager to manage and co‑ordinate the day‑to‑day activities of the shop ensuring excellent customer service and maximising overall profit. To assist in enhancing the profile of the hospices in the community by good customer relations. To independently stand in for the Shop Manager in their absence.

• Maximise the contribution for the shop through sales from all donated and new goods
• Ensure the shop delivers high standards of customer service
• Capture Gift Aid at every opportunity to maximise income
• Assist the manager with sales promotions, stock generation activities and income from new goods
• Encourage the work of volunteers and co‑ordinate the volunteers work and rotas
• Ensure the shop operates in line with retail policies and procedures
• Monitor building structures and appliances to ensure the safe working environment
• Be a keyholder for the premises ...