Assistant Manager - Operation

Overview

We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Responsibilities

• Monitor individual Guide performance data, provide coaching and feedback, and create development plans that contain positive, creative, and effective ideas to improve performance and service delivery.
• Ensure Guides understand and apply information presented during coaching sessions and training sessions. Conduct informal training as needed to introduce new products or enhancements.
• Monitor Guide calls and provide fee...

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