Assistant Manager IT Support Services
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The Citizen Foundation
📍 karachi division, sindh, Pakistan
Job Description
- Manage IT service desk operations and ensure timely closure of support tickets
- Administer Active Directory, Microsoft 365, Email accounts
- Manage endpoint devices and security controls
- Support and monitor network infrastructure (Cisco switches, LAN/WAN, Wi-Fi)
- Ensure timely procurement, stock management, and deployment of IT equipment, including tablets for DLP program
- Maintain accurate IT asset inventory in ITAM and ensure lifecycle tracking across regions
- Ensure uptime and SLA compliance of IT systems and equipment across HO, Area Offices, and Schools
- Coordinate with regional IT teams for asset management and service delivery
- Lead, train, and support IT Support Officers to enhance service quality and technical capability
- Prepare and share operational reports (SLA, ticket performance, asset status)
- Document and continuously improve IT support processes and SOPs
- Coordinate with ...