Job Description

Assistant Manager – Guest Relations & Quality Assurance

Department: PR / Reception

Reports to: Director of Operations

Job Purpose

The Assistant Manager – Guest Relations & Quality Assurance plays a key role in delivering a distinctive and unparalleled service experience. The position emphasizes inspiring leadership, fostering a positive work culture, and implementing service quality systems that enhance member and guest satisfaction. The role ensures efficient departmental operations, continuous staff development, and consistent adherence to the Club’s standards, values, and vision.

Key Duties & Responsibilities

1. Leadership & Team Management

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  Provide inspirational leadership with a clear vision to ensure delive...