Assistant Manager, Digital Operations

Job description:

Position Title

Assistant Manager, Digital Operations

Report To

Manager, CRM & Digital Operations

Position Summary

This role is responsible for advancing Malaysia Airlines' digital growth agenda by managing and optimizing day-to-day operations across web and mobile platforms to ensure seamless customer experience, operational stability, and strong revenue performance. This position drives commercial success by coordinating cross-functional initiatives, implementing personalization strategies, executing high-impact campaigns, and overseeing mobile marketing operations. By balancing technical stability with a focus on digital customer experience, this position plays a critical role in enhancing the airline’s digital presence and delivering consistent, high-performing outcomes across all global digital channels.

Key Accountability

Digital Operations Management

• Oversee day-to-day d...