Assistant Manager (Ciudad Juárez)

DATAMARK, Inc. is seeking an experienced Contact Center Assistant Manager for our Customer Services team.
This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency.
As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and we are looking for an assistant manager who shares this commitment.
The Contact Center Assistant Manager is responsible for all production-related aspects of the assigned project(s).
The Contact Center Assistant Manager acts as a point of contact to the client in representing DATAMARK in all day-to-day issues.
Requirements
High School Diploma or equivalent
Bachelor's Degree preferred
At least 1 year of experience in a contact center management role
Bilingual preferred as per country's requirement (primary/secondary language English).
Proficiency in Microsoft Office including but not l...