Job Description
Key Responsibilities
Act as Lodge Manager in the absence of the LM, taking full responsibility for the management of the following teams:
- Front of House: Inspire, stimulate, and lead the FOH team. Maintain the Pan FOH system, Day Sheets / Rooming List / Arrival Report, Reception, Curio Shop and Switch Board Banking, Invoices and Gratuities, Welcome & Good Bye, Site Inspections – Show Time, Guest Feedback – Centricity Feedback system.
- Housekeeping: Inspire, stimulate, and lead the Housekeeping team. Maintain the Housekeeping standards within the Lodge, spot check rooms & turndowns, staff uniform control.
- Lodge Maintenance: Inspire, stimulate, and lead the Lodge Maintenance team. Control and supervise the maintenance teams. Work closely with the Kapama Game Reserve Maintenance Manager on preventative maintenance service schedules. Manage staff accommodation understanding of building, refrigeration, electricity, air cond...