Assistant IT Helpdesk
S
Sundus
📍 , , united arab emirates, , , united arab emirates, United-Arab-Emirates
Job Description
- Provide primary and secondary level of support (L1 and L2) for all hardware and software inquiries.
- Troubleshoot laptops (Windows & macOS), workstations, and mobile devices.
- Provide end-user assistance for the Learning Management System (LMS) and Student Information System (SIS), including course access, user enrollment issues, and portal navigation.
- Manage the full lifecycle of campus devices, including imaging, software deployment, patch management, and security updates.
- Support enterprise productivity suites and specialized engineering software for research and teaching.
- Maintain and troubleshoot on-site audio-visual equipment.
- Support basic network connectivity tasks, including Wi-Fi troubleshooting, VPN configuration, and Active Directory user management.
- Create user guides, runbooks, and KB articles.
- Track and manage all requests in the ticketing system through to resolution, ensuring clear communicat...