Assistant Hotel Manager - Franschhoek

Luxury 5* Boutique Hotel in Franschhoek is looking for a passionate and skilled Assistant Hotel Manager. The Assistant Hotel Manager’s role is to enhance the operational efficiency and service quality under the guidance of the Hotel Manager, providing exceptional service, managing the hotel team and supporting the underlying objectives within the Hotel. Staff transport available from Franschhoek, Paarl and Stellenbosch.

Responsibilities

• Ensure that world‑class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.
• Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
• Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste.
• Develop, implement, and monitor systems that capture and communicate guest prefer...