Job Description
Position:
Assistant - Guest Relations
Location: Gulberg, Lahore
We are looking for a
presentable and client focused
Receptionist to join our hotel in Gulberg. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/check-out process, and excellent guest service throughout their stay.
Key Responsibilities
- Greet and welcome guests with a friendly and elite attitude.
- Manage check-ins, check-outs, and room reservations efficiently.
- Handle guest inquiries, complaints, and requests promptly.
- Maintain records, update bookings, and coordinate with housekeeping and management.
- Manage phone calls, emails, and messages courteously and professionally.
- Ensure the reception area is tidy, organized, and presentable at all times.
Requirements
- Good communication and interpersonal skills.
- Presentable, polite, and confident personalit...