Assistant Front Office Manager

Job Overview Respond in a professional and courteous manner to arriving, departing and in‐house guests by providing accurate and timely information and services. Respond to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promote a safe environment and quality services to achieve maximum guest satisfaction and financial success. Responsibilities Greets and completes established check‐in procedures for arriving guests on a daily basis, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested. Facilitates guest departure (check‐out) by following established manual and computer procedures to close guest accounts and ensure guest satisfaction. Ensures the front desk team calculates and/or posts monies, receipts, guest accounts and other credit using accurate cash handling methods and established procedures to present timely and precise charges and maintain accurate recor...