Assistant Front Office Manager

Assistant Front Office Manager – Shangri-La Rasa Sayang, Penang

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. We invite dynamic individuals to support the resort’s commitment to gracious hospitality.

Role Overview

As an Assistant Front Office Manager you will oversee Front Office operations together with the Front Office Manager. You will provide direction, leadership and supervision to all Front Office colleagues, ensuring smooth and efficient daily operations while maintaining the highest standards of guest service and operational excellence.

Key Responsibilities

• Oversee Front Office operations and provide leadership to the team
• Ensure guest recognition programs and loyalty initiatives are consistently executed
• Maintain accurate Guest History profiles and perform quality control checks
• Deliver exceptional service and drive customer delight at all touchp...