Assistant Front Office Manager

Job Description

The Peninsula Chicago is seeking an Assistant Manager to join our Rooms Division management team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional health benefits package and 401(k) with company match.

Key Accountabilities

• Ensure proper operation of all responsibilities of Front Desk operations
• Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards
• Communicate with all departments to create a guest centric experience
• Ensuring the staff are in full compliance with Head Office database requirements
• Ensure efficient operatio...