Job Description
Purpose & Overall Relevance for the Organization:
Create an industry leading consumer/customer service experience geared towards Korean golfers
Improve overall consumer/customer service and inquiry response operation to build consumer/customer satisfaction
Build best brand image by implementing immediate and professional response on consumer/ customers requirements
Key Responsibilities:
- Manage large amounts of inbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/ or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualtative and quantitaive targets
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